ICAN’s Accessibility Policy
ICAN takes great measures and resources to deliver the accessible, equal and respective service for our clients. In compliance with the 1998 Disability Equality Law, we have adjusted our services and facilities to be equally accessible for every person.
Accessible Facilities Plan
Here is the Accessible Facilities Plan at the clients reception area of the Sapir Tower, Tuval St 40, 23rd floor in Ramat Gan:
- Handicapped parking spaces (paid), including spaces for high cars
- The building is accessible all the way from the parking to the reception and customer service areas
- Wheelchair accessible customer service department
- Assistive listening devices, such as “digital hearing aid” for the hearing impaired
- Wheelchair accessible bathrooms in the lobby and different floors of the building
- Identification and direction signs
- Service animals accompanying dissable persons are allowed at the reception area
- When needed, customer care representatives are available to assist in forms filling
Accessible Customer Service
- Employee training for accessible service – employees participate in disability services training and awareness courses
- Accessible Customer Service Line – voice recordings are delivered clearly without any background music
- Additional contact options – there are few additional routes of communication:
- In person customer service – Sunday-Thursday, 9:00-18:00
- Email: info@ican-ltd.co.il
- Online Contact Usform submission
- Contact by mail: Tuval St 40, 23rd floor, Sapir tower, Ramat Gan, 5252247
Accessible Website
Our accessible website enables a convenient usage for the elderly and dissabled at the same level of a regular website user. About 20%-25% of the population experience difficulties with the internet usage. Based on a research conducted by Microsoft in 2003, accessible websites provide usage opportunities for this group.
ICAN believes that net neutrality and equal website usage for various disabilities at a company is a must. We conritbute for accessible service with technological aid.
Accessible Website Facts
- This website complies with the Disability Equality Rights regulations (accessible service adjustments,) 2013
- Accessibility adjustments were made upon the Isreali standards (t”i 5568) for an accessible online content at the AA and WCAG 2.0 international document format
- The website is highly compatible with Chrome browsing
- The website delivers a semantic structure for the aiding, usage print and usage supportive technologies, including the usage of Enter and Esc for easy navigation across the menus
- Mobile friendly display and navigation features
- For the optimal online user experience, we suggest using the updated NVDA software
- Documents and videos that were uploaded before 2017 may not be fully accessible. In case you came across an inaccessible document or video, please ask us for the document in an accessible format
- Accessible content delivery – our company provides information in accessible format, based on request and without any charges for people with disabilities. You may submit an accessible materials request from our accessibility coordinator (information below)
- Supervision and approval of accessible website was conducted by the A2Z company
Contact Us for Accessibility Improvements
We continuously make the greatest effort to provide accessible-for-all services, including for people with disabilities. If you came across an inaccessible area, please let us know as soon as possible. We will make our best efforts to make a quick adjustment for the accessible usage.
Accessibility Coordinator – Contact Information
- Gadi Hen
- Phone: 0543103101
- Email: gadi@ican-ltd.co.il
Accessibility Policy Announcement
Accessibility policy was updated on 26/10/2020